Q&A

Introduction

Your questions | Our answers

• Network

  Bundle the activities and articles you wish to share with members.

  • Is it possible to choose the order of the Activities in a Network?

    It is not possible to choose the order in which Activities appear in a Network. The order is updated according to the number of "klaxs" collected by each Activity.

    It is however possible to add a "Summary" Board in the Network. By pasting the links of the different Activities in the Network into ideas, these Activities will be easily accessible, and organized as you wish.

• Participant

  • How do I connect my participants quickly?

    Once your activity has been launched, you can send an email inviting people to take part, which enables them to access the activity quickly.

    You can send this invitation in Studio by:

    • entering participants' email addresses, or
    • copying the link that is generated

• My account

  • How do I cancel my subscription purchased on the eShop?

    You can cancel your subscription purchased on the eShop at any time by going to your profile picture on the top right > "Manage my team" > name your team if it is not already done > "My subscription" > "Cancel" on the right in grey.

    You will not receive any more invoices for the following deadlines, and your account will be closed at the end of the current period (month or year depending on the type of subscription).

    We invite you to retrieve the data you would like to keep before terminating.
    Export the skeleton of your Activities, then you can import them to another account later if needed.
    You can also download the results of your Activities to keep them.

  • Is it possible to launch several activities at the same time?

    Within a Session, you must close an activity before launching another one.

    In other instances, there is no limit.

  • How do I change the interface language?

    In the menu in the top right corner of the interface, click on your profile picture to change the language.

  • What should I do if I have forgotten my password?
    1. Go to app.klaxoon.com
    2. Click on Log in
    3. Click on Forgot password
  • How do I reset my password?

    In the menu at the top right of the interface, click on "Profile", then on Reset my password.

    You will automatically receive a link to reset your password in the mailbox linked to your Klaxoon account. It will allow you to set a new one.

    The security level of your password is illustrated by 4 colored bars: black, red, orange, green. Your password must be orange or green to be accepted.

     

    

  • Can I let someone else use my Klaxoon account?

    No. Your Cloud account is personal and non-transferable.

  See all 8 articles

• Studio

  Efficient teamwork, everywhere. With Help Klaxoon allows millions of people around the world to thrive further in their job thanks to better efficiency, creativity and inclusivity. Klaxoon is the best collaborative solution for daily efficient teamwork.

  • What is a Mission?

    An action-packed gamified sequence composed of several activities.

  • What is a Memo?

    A set of pages and questions (quiz and survey questions) to be explored independently.

  • What is an Article?

    A page for sharing content with your team within a Network.

  • What is a Survey?

    6 types of questions for gauging opinions.

  • What is a Board?

    A virtual whiteboard for posting and organizing ideas.

  • What is a Quiz?

    9 types of questions for testing knowledge.

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• Facilitation

  Efficient teamwork, everywhere. With Help Klaxoon allows millions of people around the world to thrive further in their job thanks to better efficiency, creativity and inclusivity. Klaxoon is the best collaborative solution for daily efficient teamwork.

  • How many participants am I able to invite on my Activity?

    The limit of participants per Activity created will depend on the type of account you have:

    - Free: 10

    - Board or Suite: 100

    - Corporate: 300

    You can find more information on our website: https://klaxoon.com/pricing

  • Where can I find the snapshots taken on a Board?

    When you take a capture via the Snapshot button on your Board, it appears as a slideshow in the Views > Captures menus.

    

    The slideshow of the captures taken is displayed:

    

    You can use the left and right arrows to switch between the snapshots, and the binto discard the one displayed.

    Click on the capture to be downloaded to view it in full size:

    

    The arrow for downloading the capture is at the very bottom left.

     

    You can retrieve all captures at once by downloading the data from the Board: Download Activity Data

  • What do the buttons above the Board in a Session do?

    These buttons are filters used to display only certain items on the Board: Messages, Activities, Live Votes, Live Challenges, Live Storms, shared Presentations, or flagged items.

  • Can I send messages as a facilitator?

    Yes. Click on the green semi-circle to the right of your screen to send your own messages.

  • How do I enlarge a message on the Board for a Session ?

    To enlarge it, click on a message on the Board. You can then delete it or flag it so you can find it again more easily.

  • Can the messaging feature be disabled?

    Yes. In the Session dashboard, click on the green semi-circle to open the messaging pane where you can disable messaging using the on/off button.

  See all 30 articles

• Participant connection

  • How do I connect to the Klaxoon cloud?
    1. Ensure you have an Internet connection (Wi-Fi, 3G/4G, wired).
    2. In the web browser on your device, enter the address: app.klaxoon.com

    The app.klaxoon.com address is occasionally blocked by some Wi-Fi networks. Ask your neighbor if s/he is experiencing the same problems or perform a test by switching to 3G/4G.

  • How do I connect to a Klaxoon Box?
    1. Connect your device to the Wi-Fi generated by the Box: KlaxoonBox followed by a 4-digit number and a letter (e.g.: KlaxoonBox1014t)
    2. In the web browser on your device, enter the address: box.klaxoon.com

• Support

  • Which browsers are compatible with Klaxoon?

    To access Klaxoon, you'll need a recently updated browser. Klaxoon currently supports the following browsers:

    Google Chrome	Version 67 or above (as of November 1, 2021, the most recent version is version 94).
    Mozilla Firefox	Version 68 or above (as of November 1, 2021, the most recent version is version 74).
    Microsoft Edge	Version 18 or above (as of November 1, 2021, the most recent version is version 93).
    Internet Explorer	Version 11 or above (Please note that as of June 15, 2022, the desktop application Internet Explorer 11 will no longer be supported by Microsoft. For more information, click here).
    Apple Safari	Version 14 or above (as of November 1, 2021, the most recent version is version 14).

    Mandatory browser configuration:

    You must activate Javascript and accept Cookies.