Q&A

Introduction

Your questions, Our answers

• Network

  Bundle the activities and articles you wish to share with members.

  • Is it possible to choose the order of the Activities in a Network?

    It is possible to choose the order in which Activities appear in a Network. You can order activities by trending, created date, recently viewed or title.

• Participant

  • How do I connect my participants quickly?

    Once your activity has been launched, you can send an email inviting people to take part, which enables them to access the activity quickly.

    You can send this invitation in Studio by:

    • entering participants' email addresses, or
    • copying the link that is generated

• My account

  • How do I cancel my subscription purchased on the eShop?

    You can cancel your subscription purchased on the eShop at any time by going to your profile picture on the top right > "Manage my team" > name your team if it is not already done > "My subscription" > "Cancel" on the right in grey.

    You will not receive any more invoices for the following deadlines, and your account will be closed at the end of the current period (month or year depending on the type of subscription).

    We invite you to retrieve the data you would like to keep before terminating.
    Export the skeleton of your Activities, then you can import them to another account later if needed.
    You can also download the results of your Activities to keep them.

  • Is it possible to launch several activities at the same time?

    Within a Session, you must close an activity before launching another one.

    In other instances, there is no limit.

  • How do I change the interface language?

    Click at the top right corner of the interface, on your profile picture

    Click on Profile

    Change the language of the interface

  • What should I do if I have forgotten my password?
    1. Go to app.klaxoon.com
    2. Click on Log in
    3. Click on Forgot password
  • How do I reset my password?

    In the menu at the top right of the interface, click on "Profile", then on Reset my password.

    You will automatically receive a link to reset your password in the mailbox linked to your Klaxoon account. It will allow you to set a new one.

    The security level of your password is illustrated by 4 colored bars: black, red, orange, green. Your password must be orange or green to be accepted.

     

    

  • Can I let someone else use my Klaxoon account?

    No. Your Cloud account is personal and non-transferable.

  See all 8 articles

• Studio

  Efficient teamwork, everywhere. With Help Klaxoon allows millions of people around the world to thrive further in their job thanks to better efficiency, creativity and inclusivity. Klaxoon is the best collaborative solution for daily efficient teamwork.

  • What is a Mission?

    An action-packed gamified sequence composed of several activities.

  • What is a Memo?

    A set of pages and questions (quiz and survey questions) to be explored independently.

  • What is an Article?

    A page for sharing content with your team within a Network.

  • What is a Survey?

    6 types of questions for gauging opinions.

  • What is a Board?

    A virtual whiteboard for posting and organizing ideas.

  • What is a Quiz?

    9 types of questions for testing knowledge.

  See all 50 articles

• Facilitation

  Efficient teamwork, everywhere. With Help Klaxoon allows millions of people around the world to thrive further in their job thanks to better efficiency, creativity and inclusivity. Klaxoon is the best collaborative solution for daily efficient teamwork.

  • How to use the editing features of the toolbar?

    Find all the editing features you need in a single toolbar.

     

    Choose which elements you want to select with the Interaction options button. Then select these elements with the selection arrow.

    To move around the Board click on the hand icon.

    If you want to import elements, click on add.

    

  • What is a Klax ?

    Klaxs relate to all forms of participant interaction including messages, ideas, comments, participation in an activity, etc.

    To see how many interactions you have generated, remember to click on the top right hand, on your profile picture then on Stats!

  • My Board is grayed out

    The Search feature allows you to search for ideas on your Board with different filters:

    

    By keywords

    By colors

    By categories

    By number of likes

    When you click on Search, your Board grays out to highlight the idea you are looking for.

    You can return to your Board (not grayed out) by clicking the Search button again.

  • How many participants am I able to invite on my Activity?

    The limit of participants per Activity created will depend on the type of account you have:

    - Free: 15

    - Pro: 100

    - Corporate: 300

    You can find more information on our website: https://klaxoon.com/pricing

  • Where can I find the snapshots taken on a Board?

    When you take a capture via the Snapshot button on your Board, it appears as a slideshow in the Export > Gallery menus.

    

    The slideshow of the captures taken is displayed:

    

    You can use the left and right arrows to switch between the snapshots, and the to download the snapshot as a PNG or PDF, or discard the one displayed.

    Click on the capture to view it in full size:

    

     

    You can retrieve all captures at once by downloading the data from the Board: Download Activity Data

  • What do the buttons above the Board in a Session do?

    These buttons are filters used to display only certain items on the Board: Messages, Activities, Live Votes, Live Challenges, Live Storms, shared Presentations, or flagged items.

  See all 33 articles

• Participant connection

  • How do I connect to the Klaxoon cloud?
    1. Ensure you have an Internet connection (Wi-Fi, 3G/4G, wired).
    2. In the web browser on your device, enter the address: app.klaxoon.com

    The app.klaxoon.com address is occasionally blocked by some Wi-Fi networks. Ask your neighbor if s/he is experiencing the same problems or perform a test by switching to 3G/4G.

  • How do I connect to a Klaxoon Box?
    1. Connect your device to the Wi-Fi generated by the Box: KlaxoonBox followed by a 4-digit number and a letter (e.g.: KlaxoonBox1014t)
    2. In the web browser on your device, enter the address: box.klaxoon.com

• Support

  • Which browsers are compatible with Klaxoon?

    To access Klaxoon, you need a recently updated browser. Here are the supported versions:

    Google Chrome	Version 80 or higher
    Mozilla Firefox	Version 78 or higher
    Microsoft Edge	Version 80 or higher
    Apple Safari	Version 13.1 or higher
    Internet Explorer	Note that Internet Explorer 11 is no longer supported by Microsoft and is obsolete. For more information, click here.

    Browser configuration required: 

    You must enable Javascript and accept Cookies. 

• Integrations

  • Configuration by the Jira administrator on a dedicated instance

    Force the connection on a Jira instance

    From the Organisation tab, the administrator can choose to force the connection on a Jira instance.

    From the Integration management section choose the option Forced connection on a given instance.

    

    The editing dashboard is displayed to enter the Jira instance URL of your choice.

    • If Klaxoon does not recognize the Jira URL or the version of Jira is unknown, you will be asked to select between two authentication protocols.

    

    Click on Next

    • If Klaxoon detects the server version based on Jira URL, continue the configuration.

    For OAuth1 on Jira Cloud and Server DataCenter (version higher than v8.22)

    The configuration page of the integration between Klaxoon and Jira is displayed.

    

    Click on Connect if you are the Jira administrator, or ask your Jira Admin to send you these information.

    The Jira administrator can find these information in the Jira settings:

    

    In the tabProducts, click on Application links then, on Create a link

    The link creation page is displayed, enter the URL https://app.klaxoon.com in URL Application :

    

    Click on Continue

    A pop-up is displayed, enter the name if the application with "Klaxoon Board":

    

    Click on Continue.

    The application link is created

    

    Click at the end line of the "Klaxoon Board" application on the three horizontal dots

    

    Click on Edit

    Click on "Incoming authentifaction" section

    

    Enter the "Consumer Key" and "Consumer Name" from the data provided by Klaxoon

    Enter the "Public Key" from the data provided by Klaxoon

    

    Scroll down and click on Save

    Once the application link is created, go back to the console mode in Klaxoon and click on Connect

    

    When the configuration is complete, a green tick appears on the gear wheel

    

    For OAuth2 on Server DataCenter (version higher than v8.22)

    The configuration page of the integration between Klaxoon and Jira is displayed.

    

    Step 1:Once the link between applications is created, setup the application link between Jira and Klaxoon.

    The Jira administrator can find these information from their Jira settings.

    Step 2: There are two options:

    • The automatic mode
    • The manual mode: in this case, simply copy the link provided and forward it to the to the Jira administrator to create the associated webhook

    The creation of the webhook remains dependent on the Jira administrator role (or not) of the person performing the Jira import. The user on the Board remains free to choose the Jira instance on which they want to import and is autonomous.

    The Jira administrator finds the information required at step 1 in his Jira settings:

    

    Create a link

    

    Select the type of application you want to connect to:

    • Atlassian product: link to Jira, Confluence, Bitbucket, Bamboo, Crowd, Fisheye et Crucible
    • External application: link to an external application using OAuth 2.0

    Select the direction :

    • Incoming : the application can access data from Jira
    • Outgoing : Jira can access data from the application

    Click on Continue

    

    From the Application link tab, enter the application name "Klaxoon Board" and the redirection URL

    Click on Save

    

    Complete the configuration by copying / pasting the OAuth 2.0 credentials (Client ID and Client Secret) on the Klaxoon configuration page.

    When the configuration is complete, a green tick appears on the gear wheel

    

  • Configuration of Jira with a personal token

    Allow connection to Jira by personal token

    From the Organization tab, the administrator can choose to authorize the connection of the users of his console with a personal token.

    In Integration management section select the option Free login with personal token.

    

    From their Board, the Pro user can import a project from Jira.

    Click on Insert on the toolbar at the bottom left of the Board.

    Click on Jira

    

    The connection page with Jira is displayed:

    

    To gather the Jira connection data, connect to your Jira account and create an API token from your settings.

    

    Click on Create API token

    The creation page is displayed, create a nom for this token an click on Create

    

    Once the token is created click on Copy

    Go back to Klaxoon and past the API token

    

    Once the form is completed, click on Save

     

    Synchronization of tickets and ideas between Jira and Klaxoon

    In order for tickets to be synchronized in both directions, i.e. from Klaxoon to Jira and from Jira to Klaxoon, you must have the Full Admin status.

    With a simple Admin status, the synchronization of tickets is only done in one direction: an idea submitted on the Klaxoon Board will appear in Jira, but a ticket created in Jira will not appear on the Klaxoon board.

    For more information on two-way synchronization contact our support team via: .