Q&A

Introduction

Your questions | Our answers

• Participant

  • How do I connect my participants quickly?

    Once your activity has been launched, you can send an email inviting people to take part, which enables them to access the activity quickly.

    You can send this invitation in Studio by:

    • entering participants' email addresses, or
    • copying the link that is generated

• My account

  • Is it possible to launch several activities at the same time?

    Within a Meeting, you must close an activity before launching another one.

    In other instances, there is no limit.

  • How do I change the interface language?

    In the menu in the top right corner of the interface, click on your profile picture to change the language.

  • What should I do if I have forgotten my password?
    1. Go to app.klaxoon.com
    2. Click on Log in
    3. Click on Forgot password
  • How do I change my password?

    In the menu in the top right corner of the interface, click on profile to change your password.

  • Can I let someone else use my Klaxoon account?

    No. Your Cloud account is personal and non-transferable.

  • Is it possible to launch several Meetings at the same time?

    Yes. You can open up to 20 Meetings at the same time. If you exceed this limit, close one Meeting in order to open a new one.

  See all 7 articles

• Studio

  • What is a Meeting?

    A set of activities aimed at animating your face-to-face or remote meetings.

  • What is a Mission?

    An action-packed gamified sequence composed of several activities.

  • What is a Capsule?

    A set of pages and questions (quiz and survey questions) to be explored independently.

  • What is an Article?

    A page for sharing content with your team within a Network.

  • What is a Survey?

    6 types of questions for gauging opinions.

  • What is a Board?

    A virtual whiteboard for posting and organizing ideas.

  See all 51 articles

• Facilitation

  • What do the buttons above the Board in a Meeting do?

    These buttons are filters used to display only certain items on the Board: Messages, Activities, Live Votes, Live Challenges, Live Storms, shared Presentations, or flagged items.

  • Can I send messages as a facilitator?

    Yes. Click on the green semi-circle to the right of your screen to send your own messages.

  • How do I enlarge a message on the Board for a Meeting?

    To enlarge it, click on a message on the Board. You can then delete it or flag it so you can find it again more easily.

  • Can the messaging feature be disabled?

    Yes. In the Meeting dashboard, click on the green semi-circle to open the messaging pane where you can disable messaging using the on/off button.

  • How do I launch a presentation?

    You can use the small screen in the top right corner of your dashboard to launch your presentation.

  • How do I launch activities directly from my presentation?

    In Studio, it is possible to link an activity to a slide. This activity is displayed as a strip on the slide. Click on this strip to launch your activity.

  See all 28 articles

• Participant connection

  • How do I connect to the Klaxoon cloud?
    1. Ensure you have an Internet connection (Wi-Fi, 3G/4G, wired).
    2. In the web browser on your device, enter the address: app.klaxoon.com

    The app.klaxoon.com address is occasionally blocked by some Wi-Fi networks. Ask your neighbor if s/he is experiencing the same problems or perform a test by switching to 3G/4G.

  • How do I connect to a Klaxoon Box?
    1. Connect your device to the Wi-Fi generated by the Box: KlaxoonBox followed by a 4-digit number and a letter (e.g.: KlaxoonBox1014t)
    2. In the web browser on your device, enter the address: box.klaxoon.com