Q&A

Introduction

Your questions | Our answers

  • Network

    Bundle the activities and articles you wish to share with members.

    • It is possible to choose the order in which Activities appear in a Network. You can order activities by trending, created date, recently viewed or title.

  • Participant

    • Once your activity has been launched, you can send an email inviting people to take part, which enables them to access the activity quickly.

      You can send this invitation in Studio by:

      • entering participants' email addresses, or
      • copying the link that is generated
  • My account

    • You can cancel your subscription purchased on the eShop at any time by going to your profile picture on the top right > "Manage my team" > name your team if it is not already done > "My subscription" > "Cancel" on the right in grey.

      You will not receive any more invoices for the following deadlines, and your account will be closed at the end of the current period (month or year depending on the type of subscription).

      We invite you to retrieve the data you would like to keep before terminating.
      Export the skeleton of your Activities, then you can import them to another account later if needed.
      You can also download the results of your Activities to keep them.

    • Within a Session, you must close an activity before launching another one.

      In other instances, there is no limit.

    • In the menu in the top right corner of the interface, click on your profile picture to change the language.

      1. Go to app.klaxoon.com
      2. Click on Log in
      3. Click on Forgot password
    • In the menu at the top right of the interface, click on "Profile", then on Reset my password.

      You will automatically receive a link to reset your password in the mailbox linked to your Klaxoon account. It will allow you to set a new one.

      The security level of your password is illustrated by 4 colored bars: black, red, orange, green. Your password must be orange or green to be accepted.

       

      Password1_EN_allege.png

    • No. Your Cloud account is personal and non-transferable.

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  • Studio

    Efficient teamwork, everywhere. With Help Klaxoon allows millions of people around the world to thrive further in their job thanks to better efficiency, creativity and inclusivity. Klaxoon is the best collaborative solution for daily efficient teamwork.

    • An action-packed gamified sequence composed of several activities.

    • A set of pages and questions (quiz and survey questions) to be explored independently.

    • A page for sharing content with your team within a Network.

    • 6 types of questions for gauging opinions.

    • A virtual whiteboard for posting and organizing ideas.

    • 9 types of questions for testing knowledge.

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  • Facilitation

    Efficient teamwork, everywhere. With Help Klaxoon allows millions of people around the world to thrive further in their job thanks to better efficiency, creativity and inclusivity. Klaxoon is the best collaborative solution for daily efficient teamwork.

    • Find all the editing features you need in a single toolbar.

       

      Choose which elements you want to select with the Interaction options button. Then select these elements with the selection arrow.

      To move around the Board click on the hand icon.

      If you want to import elements, click on add.

      GIF-APPCUES-2-7EN_V2.gif

    • Klaxs relate to all forms of participant interaction including messages, ideas, comments, participation in an activity, etc.

      To see how many interactions you have generated, remember to click on the top right hand, on your profile picture then on Stats!

    • The Search feature allows you to search for ideas on your Board with different filters:

      board_grise.png

      By keywords

      By colors

      By categories

      By number of likes

      When you click on Search, your Board grays out to highlight the idea you are looking for.

      You can return to your Board (not grayed out) by clicking the Search button again.

    • The limit of participants per Activity created will depend on the type of account you have:

      - Free: 15

      - Pro: 100

      - Corporate: 300

      You can find more information on our website: https://klaxoon.com/pricing

    • When you take a capture via the Snapshot button on your Board, it appears as a slideshow in the Export > Gallery menus.

      Capture__1_.png

      The slideshow of the captures taken is displayed:

      capture_2.png

      You can use the left and right arrows to switch between the snapshots, and the button-burger.pngto download the snapshot as a PNG or PDF, or discard the one displayed.

      Click on the capture to view it in full size:

      Captures2_EN_allege.png

       

      You can retrieve all captures at once by downloading the data from the Board: Download Activity Data
    • These buttons are filters used to display only certain items on the Board: Messages, Activities, Live Votes, Live Challenges, Live Storms, shared Presentations, or flagged items.

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  • Participant connection

      1. Ensure you have an Internet connection (Wi-Fi, 3G/4G, wired).
      2. In the web browser on your device, enter the address: app.klaxoon.com

      The app.klaxoon.com address is occasionally blocked by some Wi-Fi networks. Ask your neighbor if s/he is experiencing the same problems or perform a test by switching to 3G/4G.

      1. Connect your device to the Wi-Fi generated by the Box: KlaxoonBox followed by a 4-digit number and a letter (e.g.: KlaxoonBox1014t)
      2. In the web browser on your device, enter the address: box.klaxoon.com
  • Support

    • To access Klaxoon, you'll need a recently updated browser. Klaxoon currently supports the three latest browser versions and the following browsers:

        • Google Chrome
        • Mozilla Firefox
        • Microsoft Edge
        • Apple Safari
        • Note that Internet Explorer 11 is no longer supported by Microsoft and is obsolete. For more information,click here).

      Mandatory browser configuration:

      You must activate Javascript and accept Cookies.