As part of the continuous improvement of user management on Klaxoon, we are evolving the exports available to administrators. This update aims to harmonize data access points, prepare for the arrival of the new "Users" table, and strengthen the reliability of exports, even for very large teams.

1) Redesigned export generation for more performance

In order to support the growth of organizations and to guarantee a smooth experience, the generation of export files is now becoming asynchronous. This change solves the limitations encountered so far when downloading files that are too large.

In concrete terms, as an administrator (team admin or company admin) you now benefit from a more robust system, capable of processing much larger volumes of data, without compromising speed or reliability. This system is also more efficient, saving you time in analysis thanks to better structured and more readable data.

2) Unified, clear access to MAU exports

With this evolution, the MAU export is better structured and access is now centralized:

• The MAU (Monthly Active Users) export is available directly from the MAU graph in Insights.

Downloading this data is easy! Click on the 3 little dots next to the chart name, and you'll have 3 download options:

• Download data (12 months) — .CSV

• Download the graphic — .png file

• Download the list of users — file .CSV

3) Enriched user export for better management

The user export, accessible from the list of users, now offers a breakdown into three separate files:

• Active users

• Deactivated users

• Pending invitations

Active and deactivated user files now include detailed statistics per user, for better analysis of activity. In addition, the file structure has been optimized:

• Added a "Status" column for better readability

• Separation of role and license level for more accurate data processing

This update marks an important step in the modernization of user management on Klaxoon. It provides administrators with more clarity, more visibility into their statistics, and a more robust foundation for effectively managing their organization.

This feature has been available since May 13, 2025 for all Klaxoon administrators. If you want to learn more about the Admin Console, you can check out this article: "Access more data in the Admin page". You can also contact our Support team via the "Need Help" button