TL;DR
You can sign in to Klaxoon with your email and password, single sign-on (SSO), or a magic link. If you can’t sign in, check your email address and password, or contact Klaxoon Support for SSO issues.
- Overview
- Email and Password
- Single Sign-On (SSO)
- Magic Link
- Troubleshooting Login Issues
- What’s Next?
Overview
Klaxoon offers several ways to authenticate and access your account, depending on how your organization has configured the platform.
Email and Password
- Enter your email address and password associated with your Klaxoon account.
- If you've forgotten your password, use the Forgot your password? link to reset it.
Single Sign-On (SSO)
- If your organization uses Google or Microsoft single sign-on (SSO), click the Sign in with SSO button. For other SSO providers, enter your email address, click Continue with SSO, and sign in on your organization’s login page.
Magic Link
- Enter your email address and select Send a magic link.
- Check your inbox for an email from Klaxoon and click the link to log in instantly - no password required.
Troubleshooting Login Issues
If you encounter difficulties logging in, here are some common issues and solutions:
- Invalid identifier: Double-check the email address entered for typos or extra characters.
- Incorrect password: Ensure correct case entry and check if Caps Lock is on.
- SSO-related errors: For certificate issues or specific error codes like AADSTS50105, contact Support.
If the problem persists, reach out to our Support Team.