Klaxoon relies on WebSocket connections to function properly. If you're having trouble, then it's likely that your network doesn't allow them.

In order to ensure an optimal experience on Klaxoon, a network configuration is required.

1 - Check that WebSocket is working

Here's a link to test your connection: WebSocket Test

If the WebSockets are correctly identified, the following message will be displayed:

2 - Troubleshoot WebSocket

Your IT department (CIO) should ensure that connections through WebSocket are allowed. One of the things that means that the network proxy can keep connections open for a long time.

It is necessary to allow the following URL: wss://*.klaxoon.com/*.

This long-term configuration will avoid adjustments during future updates of the tool.

Below are the URLs to be authorized to ensure the proper functioning of Klaxoon:

• https://*.klaxoon.com

• wss://*.klaxoon.com/* (Websocket are used for synchronous activities)

• wss://*.appcues.net

• https://js.intercomcdn.com/*

• https://api-iam.eu.intercom.io/*

• https://static.intercomassets.eu/*

• wss://widget-mediator.zopim.com (Web Chat for support)

• wss://*.appcues.net (Online help via popup)

Following URLs to be opened in a https:// protocol:

• *.axept.io

• *.zdassets.com

• *.appcues.com (context-sensitive help)

• *.vimeo.com

• *.vimeocdn.com (video tutorials)

• *.chime.aws

• *.sdkassets.chime.aws ("live" function)

3 - Contact the support team

If the solutions in this article don't solve your problem, our support team is here to help.