As an administrator of the Klaxoon console, you can revoke a Pro license assigned to a user, thus reducing them to Free status. This is separate from deactivating an account, which makes the account inaccessible.
Summary
1 - Access the Administration
2 - Manage users
3 - Modify the user's rights
4 - Withdraw the Pro license
5 - Impacts
1 - Access the Administration
Click on your avatar at the top right of the Klaxoon interface, then select "Administration".
2 - Manage users
In the left menu, click on "Users" to view the full list of your team members.
3 - Modify the user's rights
Locate the relevant user, click on the three dots at the end of their line, then select "Edit".
4 - Withdraw the Pro license
In the editing window, uncheck the "Assign Pro license" option.
Save changes : Confirm by clicking on "Save".
5 - Impacts
Consequences of this action
The user retains access to his Klaxoon account with the Free status
It remains the owner of its activities, but these will be closed
The user remains a member of the team
Impacts of a deactivated account
The person will no longer be able to log in to their Klaxoon account
The account will be archived but can be reactivated later
All of that person's activities will be closed
Without reactivation, the account and its activities will be deleted after 12 months
⚠️It's crucial to differentiate this action from deactivating an account. Deactivating an account prevents the user from logging in, terminates all their activities, and if not reactivated within 12 months, results in the deletion of their activities.
For more details on license and user management, see the dedicated article in the Klaxoon Help Center.